Building Trust before a Crisis

One of the memorable stories of 9/11 is what unfolded in response to the crash of American Airlines Flight 77 at the Pentagon. On that Tuesday morning, a plane carrying 10,000 gallons of fuel going over 300 miles an hour crashed into the building, ultimately killing close to 200 people. Consider the challenge emergency responders… Read more

Strategic Questioning

“If I had an hour to solve a problem and my life depended on the solution, I would spend the first 55 minutes determining the proper question to ask, for once I know the proper question, I could solve the problem in less than five minutes.” —ALBERT EINSTEIN Since many of the challenges we face… Read more